If you are currently in a managed isolation or quarantine facility and your expectations are not being met, you should first raise your concerns with the Facility Manager or Wellbeing Coordinator at your facility.

There are a range of specialist staff onsite who are able to deal with issues including security, police, health and wellbeing and welfare support. You should contact the onsite staff first to help you with your concerns.

If you need language assistance, your Facility Manager or Wellbeing Coordinator can arrange an interpreter for you.

If your concern isn’t resolved, or you are not currently in a managed isolation or quarantine facility, you can raise your issue by using the Complaints Form below.

By submitting this form, we will collect personal information from you including your name, contact details and information you give us about your complaint. Besides our staff, we may share this information with other organisations involved in managed isolation and quarantine facilities to answer your enquiry or resolve your complaint. We are collecting this information for the purpose of investigating your complaint and it may be required to disclose information to other organisations for the sole purposes of seeking comments and explanations from people involved in the complaint.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. You can do that by using the above form.