If you are currently in a managed isolation or quarantine facility and your expectations are not being met, you should first raise your concerns with the Facility Manager or Wellbeing Coordinator at your facility.
There are a range of specialist staff onsite who are able to deal with issues including security, police, health and wellbeing and welfare support. You should contact the onsite staff first to help you with your concerns.
If you need language assistance, your Facility Manager or Wellbeing Coordinator can arrange an interpreter for you.
If your concern isn’t resolved, or you are not currently in a managed isolation or quarantine facility, you can raise your issue by using the Complaints Form below.